Customer Care & Sales Advocate — Retention & Solutions

CableOne Limited; Anniston (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Tuition reimbursement

Paid time off

Career advancement

Job summary

CableOne Limited is seeking a Customer Care and Sales Advisor to support customers with billing questions, scheduling service, and product changes. You will listen empathetically, resolve standard issues, and upsell additional services to protect relationships and demonstrate value.

The role blends service and sales, focusing on customer care, with opportunities to handle more complex issues and grow within Sparklight, a Cable One brand.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including disconnects, billing info, and scheduling service.
• Use effective telephone-based selling skills to build rapport, identify issues, upsell services, and explain benefits.
• Accurately input orders and meet weekly/monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Skills

Active listening

Communication

Empathy

Patience

Fact-finding

Education

High School Diploma or GED

Job description

CableOne Limited is seeking a Customer Care and Sales Advisor to support customers with billing questions, scheduling service, and product changes. You will listen empathetically, resolve standard issues, and upsell additional services to protect relationships and demonstrate value.

The role blends service and sales, focusing on customer care, with opportunities to handle more complex issues and grow within Sparklight, a Cable One brand.