Retention Sales & Customer Care Advisor

Cable ONE; United States; A distancia; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Community involvement

Recognition program

Career growth

Team collaboration

Descripción de la vacante

Cable One is seeking a Customer Care and Sales Advisor I to be the friendly, trusted voice for our customers. You will assist with billing, service scheduling, and product changes while guiding them toward the best solutions.

As you grow, you will resolve more complex issues, retain at-risk customers, and match needs with our products and services. You will blend service and sales skills, focusing on caring for customers, protecting relationships, and highlighting the value of staying with

Formación

• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds

Responsabilidades

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including:
• Use effective telephone-based selling skills to:
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Conocimientos

Active listening

Customer service

Communication skills

Fact-finding questions

Empathy

Calm under pressure

Educación

High School Diploma or GED

Descripción del empleo

Cable One is seeking a Customer Care and Sales Advisor I to be the friendly, trusted voice for our customers. You will assist with billing, service scheduling, and product changes while guiding them toward the best solutions.

As you grow, you will resolve more complex issues, retain at-risk customers, and match needs with our products and services. You will blend service and sales skills, focusing on caring for customers, protecting relationships, and highlighting the value of staying with