Customer Care & Sales Specialist I

Talentify; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health from Day One: Medical, dental,

Protect What Matters: Life insurance

Recharge & Refresh: Generous paid time

Plan for Tomorrow: 401(k) with company

Extra Peace of Mind: Identity theft

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to support customers with billing questions, scheduling, and product changes. You will listen actively, build trust, and match needs with the right services while growing skills in retention and service sales.

As you progress, you will handle more complex issues, retain customers considering disconnecting, and meet or exceed weekly and monthly sales goals in a fast-paced environment.

Qualifications

• Experience handling customer inquiries via phone or ticketing systems.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems with personalized communication.
• Actively listen and ask questions to understand customer needs with empathy.
• Handle duties such as disconnect requests, billing info, scheduling, or product exchanges.

Skills

Fact-finding questions

Active listening

Communication skills

Empathy

Customer service

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to support customers with billing questions, scheduling, and product changes. You will listen actively, build trust, and match needs with the right services while growing skills in retention and service sales.

As you progress, you will handle more complex issues, retain customers considering disconnecting, and meet or exceed weekly and monthly sales goals in a fast-paced environment.