Remote Retail Processing Trainer

Amerihome Mortgage; Phoenix (AZ); On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Competitive salary

Ownership stake

Medical and dental insurance

401k matching

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage is seeking a Retail Processing Trainer to design and deliver training programs, onboarding, and performance support for processing teams. You will assess needs, develop curricula, and measure effectiveness.

You'll work to ensure consistency across onboarding and operations, staying current with mortgage industry trends. The role requires strong communication and curriculum development skills in a remote Texas-based context.

Qualifications

• 3+ years of related experience in Training or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Responsibilities

• Identify training needs by evaluating strengths and weaknesses. Translate requirements into trainings that will groom employees for the next step of their career path.
• Direct structured learning experiences and monitor quality results. Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employee's work behavior.
• Periodically evaluate ongoing programs to ensure that they reflect any changes. Stay abreast of the new trends and tools in employee development.

Skills

Training experience

Curriculum design

Learning & development

Onboarding

Education

High school diploma

Job description

AmeriHome Mortgage is seeking a Retail Processing Trainer to design and deliver training programs, onboarding, and performance support for processing teams. You will assess needs, develop curricula, and measure effectiveness.

You'll work to ensure consistency across onboarding and operations, staying current with mortgage industry trends. The role requires strong communication and curriculum development skills in a remote Texas-based context.