Remote Retail Training & Onboarding Lead

AmeriHome Mortgage Company, LLC; Arizona; On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Medical and dental insurance

401k matching program

Tuition assistance program

Wellness program

Job summary

AmeriHome Mortgage is seeking a Retail Processing Trainer to design and deliver training programs that boost onboarding, process adherence, and performance across processing teams, aligned with company values. You will assess training needs, develop curriculum and learning materials, and manage all phases of interventions from design to evaluation.

Remote role supporting Texas operations with emphasis on consistency and readiness.

Qualifications

• 3+ years of experience in Training or similar field.
• High school diploma required.
• Residential mortgage industry knowledge in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Responsibilities

• Identify training needs by evaluating strengths and weaknesses. Translate requirements into trainings that will groom employees for the next step of their career path. Develop or oversee the production of classroom handouts, instructional materials, aids and manuals.
• Direct structured learning experiences and monitor quality results. Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behavior.
• Periodically evaluate ongoing programs to ensure that they reflect any changes. Stay abreast of the new trends and tools in employee development.

Skills

Training experience

Mortgage industry knowledge

Regulatory compliance knowledge

Communication skills

Education

High school diploma

Job description

AmeriHome Mortgage is seeking a Retail Processing Trainer to design and deliver training programs that boost onboarding, process adherence, and performance across processing teams, aligned with company values. You will assess training needs, develop curriculum and learning materials, and manage all phases of interventions from design to evaluation.

Remote role supporting Texas operations with emphasis on consistency and readiness.