Remote Retail Processing Trainer: Onboard & Upskill

Western Alliance Bank; Town of Texas (WI); On-site; USD 76,000 - 94,000; Full time

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Retail Processing Trainer to enhance employee competencies through designing and delivering training aligned with core values.

This remote Texas role supports onboarding, process adherence and performance support for processing teams, including needs assessments and curriculum development to ensure practical skill transfer into daily work.

Qualifications

• 3+ years of related experience in Training or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Responsibilities

• Identify training needs by evaluating strengths and weaknesses and translate requirements into trainings.
• Direct structured learning experiences and monitor quality results; deliver training courses and assess effectiveness.
• Periodically evaluate ongoing programs to reflect changes and stay abreast of trends in employee development.

Skills

Training experience

High school diploma

Mortgage industry knowledge

Regulatory knowledge

Mortgage industry experience

Communication skills

Education

High school diploma

Job description

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Retail Processing Trainer to enhance employee competencies through designing and delivering training aligned with core values.

This remote Texas role supports onboarding, process adherence and performance support for processing teams, including needs assessments and curriculum development to ensure practical skill transfer into daily work.