Retail Processing Trainer

Western Alliance Bank; Irvine (CA); On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Annual bonus potential

401(k) matching

Tuition assistance

Wellness program

Job summary

Western Alliance Bank seeks a Retail Processing Trainer in Irvine, CA to design and deliver training programs that boost processing teams’ performance, ensure consistent onboarding, and reinforce adherence to our core values.

You’ll assess training needs, develop curricula and materials, deliver courses, and evaluate effectiveness. This role requires mortgage industry knowledge and strong communication, with competitive compensation and a full benefits package.

Qualifications

• 3+ years of Training or related experience.
• High school diploma required.
• Baseline knowledge of residential mortgage industry and regulatory obligations.

Responsibilities

• Identify training needs and create trainings aligning with company values.
• Deliver structured learning experiences and assess effectiveness.
• Update programs to reflect changes and new trends in employee development.

Skills

Training experience

Communication skills

Education

High school diploma

Job description

Job Title:

Retail Processing Trainer

Location:

CA - Irvine

What you’ll do:

As a Trainer you’ll be responsible for enhancing the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with company’s core values. This is a new role that will support operational readiness by ensuring consistent onboarding, process adherence, and performance support for our processing teams. You’ll be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and for managing all phases of training interventions.

• Identify training needs by evaluating strengths and weaknesses. Translate requirements into trainings that will groom employees for the next step of their career path. Develop or oversee the production of classroom handouts, instructional materials, aids and manuals.
• Direct structured learning experiences and monitor quality results. Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behavior.
• Periodically evaluate ongoing programs to ensure that they reflect any changes. Stay abreast of the new trends and tools in employee development.

What you’ll need:

• 3+ years of related experience in Training or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Compensation: Salary range for new hires is generally $76,405.00 - $94,381.00 for Irvine, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation