Remote Resolution Specialist - Medical DME CSR

J&B Medical Supply Co Inc; Guin (AL); Remote; USD 40,000 - 56,000; Full time

Job summary

J&B Medical Supply Co Inc. is seeking a Service Coordinator-Resolution Specialist to support escalated patient care issues. The role emphasizes delivering timely resolutions, performing quality checks, and guiding members through the order process with cross-functional teams.

Based in the United States, the position is full-time and remote within designated states. You will work with Medical Documents, Verification Team, and Shipping to ensure a personalized experience for escalated members,

Qualifications

• Experience in Customer Service and Patient Care workflows.
• Familiarity with health insurance processes for patients.
• Experience with medical supply orders and resolutions.

Responsibilities

• Provide timely resolutions to escalated member issues.
• Document all interactions in the company system.
• Coordinate with cross-functional teams to process orders.
• Respond to inquiries via phone, portal, or text.
• Identify process improvements and report to leadership.

Skills

Customer service

Patient care

Health insurance

Medical supplies

Job description

J&B Medical Supply Co Inc. is seeking a Service Coordinator-Resolution Specialist to support escalated patient care issues. The role emphasizes delivering timely resolutions, performing quality checks, and guiding members through the order process with cross-functional teams.

Based in the United States, the position is full-time and remote within designated states. You will work with Medical Documents, Verification Team, and Shipping to ensure a personalized experience for escalated members,