Remote Resolution Specialist, Medical DME CSR

J&B Medical Supply Co Inc; Louisiana; A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated patient care issues and coordinate the order lifecycle with internal teams. The role emphasizes speed, accuracy, and customer empathy to deliver exceptional service.

The position is full-time with standard business hours (Mon–Fri) and may require occasional after-hours coverage depending on workload. A remote role is available for candidates in eligible states, including LA, with a focus on

Formación

• Experience in customer service, patient care, and health insurance required.
• Knowledge of medical supplies and provider communications preferred.

Responsabilidades

• Provide resolutions for escalated member issues with urgency and care.
• Handle end-to-end order process with cross-functional teams to ensure a personalized experience.
• Document all interactions accurately in the company database and communicate updates to members.
• Support process improvements and track trends to aid leadership decisions.

Conocimientos

Customer service

Patient care

Healthcare insurance

Medical supplies

Descripción del empleo

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated patient care issues and coordinate the order lifecycle with internal teams. The role emphasizes speed, accuracy, and customer empathy to deliver exceptional service.

The position is full-time with standard business hours (Mon–Fri) and may require occasional after-hours coverage depending on workload. A remote role is available for candidates in eligible states, including LA, with a focus on