Remote Resolution Specialist - Medical DME CSR

J&B Medical Supply Co Inc; Clayton (MO); Remote; USD 36,000 - 48,000; Full time

Job summary

J&B Medical Supply Co Inc. is seeking a full-time Service Coordinator-Resolution Specialist to support our Resolution Team with escalated patient issues and order processing. You will provide timely resolutions, conduct quality checks, and guide members through the order lifecycle.

The role requires experience in Patient Care and Health Insurance, and it may be office-based for some locations. Remote work is available in qualifying states; occasional in-office requirements may apply.

Qualifications

• CSR with experience in Patient Care/Health Insurance and Medical Supplies.
• Ability to coordinate resolutions with multiple teams and stakeholders.
• Experience handling escalated member issues and order processing.

Responsibilities

• Provide resolution guidance to patients and escalated members.
• Document all correspondence in the company database.
• Coordinate with Medical Documents, Dynamic Synergy, Verification Team, Quality, Shipping and other departments to fulfill orders.

Skills

Patient Care

Health Insurance

Medical Supplies

Resolution

Customer Service

Job description

J&B Medical Supply Co Inc. is seeking a full-time Service Coordinator-Resolution Specialist to support our Resolution Team with escalated patient issues and order processing. You will provide timely resolutions, conduct quality checks, and guide members through the order lifecycle.

The role requires experience in Patient Care and Health Insurance, and it may be office-based for some locations. Remote work is available in qualifying states; occasional in-office requirements may apply.