Remote Resolution Specialist - Medical DME CSR

J&B Medical Supply Co Inc; Indiana; À distance; USD 36 000 - 48 000; Plein temps

Résumé du poste

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support our teams and leadership with escalated issues, focusing on expedited resolutions for patients while ensuring quality checks. This remote role is open to candidates nationwide within the United States.

You will assist in handling the order process from start to finish with cross-functional teams, document all correspondence, and contribute to process improvements to enhance the patient experience.

Qualifications

• Experience in patient care and health insurance processes.
• Familiar with medical supplies orders and handling.
• Strong communication and meticulous documentation skills.
• Ability to coordinate with cross-functional teams to resolve issues.

Responsabilités

• Provide escalated issue resolutions for patients in a timely manner.
• Handle the end-to-end order process with support from relevant teams.
• Document all member interactions in the company database.
• Communicate updates to members via phone, portal, or text.

Connaissances

Patient care

Health insurance

Customer service

Medical supplies

Outils

CRM software

Description du poste

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support our teams and leadership with escalated issues, focusing on expedited resolutions for patients while ensuring quality checks. This remote role is open to candidates nationwide within the United States.

You will assist in handling the order process from start to finish with cross-functional teams, document all correspondence, and contribute to process improvements to enhance the patient experience.