Remote CSR Resolution Specialist - Medical DME

J&B Medical Supply Co Inc; Beryl (WV); Remote; USD 22,000 - 30,000; Full time

Job summary

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated member issues with a focus on timely resolutions. You will work within the Resolution Team to guide orders from start to finish, ensuring a personalized experience for patients with various insurance challenges.

This full-time role involves collaboration with cross-functional teams, documentation of all interactions, and adherence to complaint and quality processes.

Qualifications

• Experience handling patient care or health insurance related inquiries.
• Strong communication and problem-solving to resolve escalated member issues.
• Ability to document all interactions accurately in the CRM/database.

Responsibilities

• Provide resolutions to escalated member issues with urgency and accuracy.
• Coordinate with Medical Documents, Verification Team, Shipping, and other departments to complete orders.
• Document communications clearly and maintain updated records in the company system.
• Respond to inquiries via phone, portal, or text and provide timely updates to members.
• Support quality checks and suggest process improvements to leadership.

Skills

Customer service

Healthcare experience

Medical supplies knowledge

Job description

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to support escalated member issues with a focus on timely resolutions. You will work within the Resolution Team to guide orders from start to finish, ensuring a personalized experience for patients with various insurance challenges.

This full-time role involves collaboration with cross-functional teams, documentation of all interactions, and adherence to complaint and quality processes.