Remote Resolution Specialist - Medical DME & Care

J&B Medical Supply Co Inc; Lorida (FL); Remote; USD 25,000 - 33,000; Full time

Job summary

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to provide expeditious resolutions for escalated patient concerns and to ensure a personalized end-to-end order experience. The role involves quality checks and collaboration with multiple teams to improve the overall process.

The position is full-time with Monday–Friday hours, and occasional evenings or weekends as duties require; remote work is possible for eligible states under our program.

Qualifications

• Experience in Patient Care/Health Insurance and Medical Supplies.
• Willingness to work in a full-time role with standard business hours.

Responsibilities

• Provide resolutions to escalated member issues with a focus on quality and timely handling.
• Document all member interactions clearly in the company database.
• Coordinate with cross-functional teams (Medical Documents, Verification Team, Quality, Shipping) to complete orders.
• Follow the company complaint process and suggest process improvements to leadership.

Skills

Patient care

Health insurance

Medical supplies

Job description

J&B Medical Supply Co Inc is seeking a Service Coordinator-Resolution Specialist to provide expeditious resolutions for escalated patient concerns and to ensure a personalized end-to-end order experience. The role involves quality checks and collaboration with multiple teams to improve the overall process.

The position is full-time with Monday–Friday hours, and occasional evenings or weekends as duties require; remote work is possible for eligible states under our program.