Remote WiFi & Resident Connectivity Lead

BH Management Services, LLC

Columbia (SC)

Remote

USD 80,000 - 87,000

Full time

6 days ago

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Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead the strategy, execution, and ongoing evolution of resident connectivity, internet, and IoT programs across the portfolio. You will collaborate with Property Operations, Marketing, Centralized Operations, and external partners to maximize performance, enhance resident experience, and improve efficiency.

This role requires WiFi experience, experience with SmartHome tech, and a track record of managing complex

Qualifications

2+ years in multifamily property management, program management, operations, or tech implementation.
Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
Ability to travel up to 60% including overnight travel within markets and regions.

Responsibilities

Lead the Resident Internet and Smart Technology Program strategy across the portfolio.
Develop initiatives to improve operational efficiency and resident satisfaction.
Define, track, and report on program goals, KPIs, and performance metrics to leadership.
Evaluate program effectiveness using data and stakeholder feedback; implement enhancements.
Ensure consistent program execution and standards across all markets and communities.
Lead, coach, and develop team members; foster accountability and continuous improvement.
Oversee resource planning, workload distribution, and project assignments.
Support hiring, onboarding, training, and performance evaluations.