Remote Resident Connectivity Program Lead

BH Management Services, LLC; Charlotte (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

BH Management, LLC is seeking a Resident Connectivity Program Manager to lead resident internet, IoT, and smart technology initiatives across the portfolio.

You will partner with Property Operations, IT, Marketing, and external vendors to ensure on-time, on-budget delivery while boosting resident adoption and satisfaction.

This role requires data-driven decision making, cross-functional coordination, and travel up to 60% to support markets.

Qualifications

• Associate degree or equivalent; related experience preferred.
• Approximately 2+ years in multifamily property management or program management.
• Strong Excel, Word, PowerPoint, Outlook skills and PM tools familiarity.
• Proven ability to manage multiple priorities with attention to detail.

Responsibilities

• Lead the Resident Connectivity Program strategy across the portfolio.
• Collaborate with Operations, IT, Marketing, and vendors to deliver initiatives.
• Define KPIs, monitor performance, and report to executive leadership.
• Oversee deployments, upgrades, and training for resident services.
• Travel up to 60% to support markets and projects.

Skills

Project coordination

Data analysis

Stakeholder management

Travel readiness

Education

Associate’s degree

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Outlook

Adobe products

Project management software

Job description

BH Management, LLC is seeking a Resident Connectivity Program Manager to lead resident internet, IoT, and smart technology initiatives across the portfolio.

You will partner with Property Operations, IT, Marketing, and external vendors to ensure on-time, on-budget delivery while boosting resident adoption and satisfaction.

This role requires data-driven decision making, cross-functional coordination, and travel up to 60% to support markets.