Remote Resident Connectivity Program Lead

BH Management Services, LLC; Georgia; Remote; USD 90,000 - 130,000; Full time

Job summary

BH Management, LLC seeks a dedicated Resident Connectivity Program Manager to lead the connectivity, internet, and IoT initiatives across our portfolio. You will partner with Property Operations, Marketing, and IT to drive adoption, efficiency, and a superior resident experience.

The role requires 2+ years in multifamily management or related fields, the ability to travel up to 60%, strong MS Office skills, and a data-driven approach to achieve portfolio-wide goals.

Qualifications

• Associate’s degree or related field preferred; equivalent experience considered.
• 2+ years of experience in multifamily property management, program management, operations, or technology implementation.
• Must be willing to travel up to 60% (local and overnight) within assigned markets.
• Proficiency with Microsoft Office; knowledge of Adobe products and project management software is a plus.

Responsibilities

• Lead and manage the Resident Connectivity, Internet, and IoT programs across the portfolio.
• Collaborate with Property Operations, Marketing, Centralized Operations, and external partners to optimize program performance.
• Define KPIs, monitor performance, and report to executive leadership.
• Oversee installations, upgrades, and technology initiatives on multiple communities.
• Ensure compliance with security, onboarding, and invoicing standards.

Skills

Multifamily experience

Program management

Communication & collaboration

Project management

Travel up to 60%

Data-driven decision making

Education

Associate’s degree or related field

Tools

Microsoft Office Suite

Adobe products

Project management software

Job description

BH Management, LLC seeks a dedicated Resident Connectivity Program Manager to lead the connectivity, internet, and IoT initiatives across our portfolio. You will partner with Property Operations, Marketing, and IT to drive adoption, efficiency, and a superior resident experience.

The role requires 2+ years in multifamily management or related fields, the ability to travel up to 60%, strong MS Office skills, and a data-driven approach to achieve portfolio-wide goals.