Remote Resident Connectivity Program Leader

BH Management Services, LLC; Central City (NE); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management, LLC is seeking a Resident Connectivity Program Manager to lead the strategic development and ongoing optimization of resident internet, IoT, and Smart Home initiatives across the portfolio. You will partner with Property Operations, Marketing, IT, and external vendors to drive program performance and enhance resident experience.

The role emphasizes data-driven decision making, scalable program execution, and continuous improvement, with oversight of multiple markets and complex

Qualifications

• Associate degree or equivalent in business, IT, or related field preferred.
• Experience in multifamily property management or technology implementation is desirable.
• Strong communication and analytical skills with the ability to coordinate cross-functionally.

Responsibilities

• Lead and execute resident internet and smart tech program strategy across portfolios.
• Develop initiatives to improve resident adoption, satisfaction, and financial performance.
• Define KPIs, track performance, and report to stakeholders.
• Ensure program standards across markets and manage vendor relationships.
• Oversee installations, upgrades, and project budgets; manage risks.
• Collaborate with IT, Operations, Marketing, and external partners.
• Support onboarding, training, and succession planning.

Skills

WiFi program management

SmartHome tech

Project management

Vendor coordination

Data analysis

Education

Associate’s degree in Business/IT or related

Tools

Microsoft Office

Project management software

Adobe products

Job description

BH Management, LLC is seeking a Resident Connectivity Program Manager to lead the strategic development and ongoing optimization of resident internet, IoT, and Smart Home initiatives across the portfolio. You will partner with Property Operations, Marketing, IT, and external vendors to drive program performance and enhance resident experience.

The role emphasizes data-driven decision making, scalable program execution, and continuous improvement, with oversight of multiple markets and complex