Remote Reservations & Customer Success Coordinator

Southern Bridge Group; Phoenix (AZ); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training and professional development

Mentorship and team support

Job summary

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role that supports customers planning vacations across destinations, accommodations, cruises, and resorts. You will help research options, provide professional service, and coordinate reservations while maintaining accurate records.

Ideal candidates have strong communication and organizational skills, enjoy independent work, and are willing to undergo training.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Organizational skills

Remote work

Multitasking

Phone & Email

Job description

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role that supports customers planning vacations across destinations, accommodations, cruises, and resorts. You will help research options, provide professional service, and coordinate reservations while maintaining accurate records.

Ideal candidates have strong communication and organizational skills, enjoy independent work, and are willing to undergo training.