Remote Reservations & Customer Experience Specialist

Southern Bridge Group; Gainesville (FL); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Ongoing training

Booking tech access

Mentorship support

Career development

Referral opportunities

Job summary

Southern Bridge Group is seeking motivated Reservation Services Coordinators to join our remote team. You will assist customers researching and reserving destination options, coordinate bookings, and maintain accurate records while delivering professional service.

This fully remote role offers flexible scheduling and ongoing training. Ideal for self-motivated individuals who communicate effectively and enjoy helping others navigate vacation planning.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Research skills

Multi-tasking

Organization

Phone & email

Self-motivation

Hospitality experience

Job description

Southern Bridge Group is seeking motivated Reservation Services Coordinators to join our remote team. You will assist customers researching and reserving destination options, coordinate bookings, and maintain accurate records while delivering professional service.

This fully remote role offers flexible scheduling and ongoing training. Ideal for self-motivated individuals who communicate effectively and enjoy helping others navigate vacation planning.