Remote Customer Service & Reservations Coordinator

Southern Bridge Group; Las Vegas (NV); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Booking technology access

Mentorship and team support

Skill development opportunities

Referral clientele potential

Job summary

Southern Bridge Group seeks motivated, organized, customer-focused individuals for the role of Customer Services Coordinators. This fully remote position is ideal for those who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

You will assist customers with planning and reservations across destinations, accommodations, cruises, and travel experiences, while maintaining accurate records and staying informed about promotions and

Qualifications

• Must be 18+ years old.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Excellent communication

Customer service

Remote work

Time management

Multitasking

Tools

Booking software

Job description

Southern Bridge Group seeks motivated, organized, customer-focused individuals for the role of Customer Services Coordinators. This fully remote position is ideal for those who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

You will assist customers with planning and reservations across destinations, accommodations, cruises, and travel experiences, while maintaining accurate records and staying informed about promotions and