Remote Reservations & Experience Advisor

Southern Bridge Group; Saint Petersburg (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training & development

Booking technology access

Mentorship & team support

Career growth opportunities

Referral clientele

Job summary

Southern Bridge Group is seeking motivated individuals to join as Reservation Services Coordinators in a fully remote role across the United States. You will research destinations, assist with planning, and coordinate reservations all while delivering excellent customer service.

The position emphasizes organization, independent work, and ongoing training to build strong relationships and promote repeat business. Flexible scheduling and access to booking technology are included.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Job description

Southern Bridge Group is seeking motivated individuals to join as Reservation Services Coordinators in a fully remote role across the United States. You will research destinations, assist with planning, and coordinate reservations all while delivering excellent customer service.

The position emphasizes organization, independent work, and ongoing training to build strong relationships and promote repeat business. Flexible scheduling and access to booking technology are included.