Remote Reservations & Customer Experience Coordinator

Southern Bridge Group; Orlando (FL); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Mentorship and team support

Industry resources and booking tech

Job summary

Southern Bridge Group is seeking motivated, organized, and customer-focused individuals for the role of Customer Services Coordinators. This fully remote position emphasizes helping customers research options, coordinating reservations, and maintaining accurate information.

Ideal candidates communicate well by phone, email, and online platforms, adapt to a remote work style, and are eager to participate in ongoing training to build reservations and service skills.

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Self-motivated and capable of working independently in a remote environment.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Organization

Remote work

Job description

Southern Bridge Group is seeking motivated, organized, and customer-focused individuals for the role of Customer Services Coordinators. This fully remote position emphasizes helping customers research options, coordinating reservations, and maintaining accurate information.

Ideal candidates communicate well by phone, email, and online platforms, adapt to a remote work style, and are eager to participate in ongoing training to build reservations and service skills.