Remote Reservation Support Specialist

Travelwithsan; Hartford (CT); On-site; USD 48,712,000 - 63,039,000; Full time

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment. This role emphasizes accurate information, organization, and professional communication.

Onboarding is provided, with ongoing education and access to professional tools to support a high standard of customer service.

Qualifications

• Excellent written and verbal communication skills.
• Outstanding attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Comfort with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries and requests.
• Gather information on client needs and preferences.
• Research availability and service options.
• Coordinate reservations and confirmations.
• Review reservation details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Coordinate with service providers as needed and maintain standards.
• Maintain professional customer service standards.

Skills

Communication

Attention to detail

Organizational skills

Time management

Customer-focused

Email systems

Research skills

Multitasking

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment. This role emphasizes accurate information, organization, and professional communication.

Onboarding is provided, with ongoing education and access to professional tools to support a high standard of customer service.