Remote Reservation Coordinator

Travelwithsan; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onboarding and training provided

Continuing education

Access to professional tools

Supportive team environment

Job summary

Travelwithsan is seeking a reliable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and service requests in a 100% remote environment. You will maintain accurate records, respond to questions, research availability, and communicate updates.

Onboarding and training are provided, with ongoing education and access to professional tools within a supportive team.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests; coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication skills

Attention to detail

Time management

Customer-focused

Email proficiency

Research skills

Multitasking

Customer service experience

Job description

Travelwithsan is seeking a reliable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and service requests in a 100% remote environment. You will maintain accurate records, respond to questions, research availability, and communicate updates.

Onboarding and training are provided, with ongoing education and access to professional tools within a supportive team.