Remote Reservation Services Specialist

Southern Bridge Group; Fort Lauderdale (FL); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Mentorship and team support

Industry resources and booking tech

Job summary

Southern Bridge Group is seeking Reservation Services Coordinators for a fully remote role. You will assist customers in researching and comparing vacation options, coordinate reservations, and maintain accurate records while delivering professional service via phone, email, and online platforms.

Ideal candidates are organized, self-motivated, and capable of managing multiple requests in a remote environment.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication skills

Remote work

Job description

Southern Bridge Group is seeking Reservation Services Coordinators for a fully remote role. You will assist customers in researching and comparing vacation options, coordinate reservations, and maintain accurate records while delivering professional service via phone, email, and online platforms.

Ideal candidates are organized, self-motivated, and capable of managing multiple requests in a remote environment.