Remote Reservation Planner & Client Concierge

Duquesa Travel Group; Macon (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote work environment

Onboarding and training

Professional development

Access to online tools

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support. This 100% remote role includes onboarding, ongoing training, and access to online tools.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Proficient with email and web-based platforms.
• Strong problem-solving and follow-up skills.
• Experience in customer service, hospitality, reservations, or coordination is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer focus

Online research

Multitasking

Email platforms

Problem solving

Follow-up

Customer service experience

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support. This 100% remote role includes onboarding, ongoing training, and access to online tools.