Remote Reservation Planner & Client Experience Coordinator

Duquesa Travel Group; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Access to online tools and resources

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group seeks an organized, client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support. This is a 100% remote position with onboarding, ongoing training, and development opportunities.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, reservations, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Strong written communication

Strong verbal communication

Excellent organization

Detail oriented

Customer-focused

Online research

Multitasking

Customer service experience

Tools

Email platforms

Job description

Duquesa Travel Group seeks an organized, client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support. This is a 100% remote position with onboarding, ongoing training, and development opportunities.