Remote Reservation Planner & Client Concierge

Duquesa Travel Group; Nashua (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Comprehensive onboarding and training

Ongoing professional development

Access to online tools and resources

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process. The role focuses on delivering professional and timely support to clients while keeping multiple requests organized.

This 100% remote position offers comprehensive onboarding, ongoing professional development, and access to online tools and resources.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow-up skills.
• Previous customer service or hospitality experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer-focused

Online research

Multitasking

Email platforms

Problem solving

Hospitality / service experience

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process. The role focuses on delivering professional and timely support to clients while keeping multiple requests organized.

This 100% remote position offers comprehensive onboarding, ongoing professional development, and access to online tools and resources.