Remote Reservation Planner & Client Concierge

Duquesa Travel Group; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

Duquesa Travel Group is seeking an organized and client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process. The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support.

This 100% remote role offers onboarding and ongoing professional development, with access to online tools and resources

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable using email and web-based platforms.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer focus

Online research

Multitasking

Email & web platforms

Problem solving

Customer service experience

Job description

Duquesa Travel Group is seeking an organized and client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process. The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support.

This 100% remote role offers onboarding and ongoing professional development, with access to online tools and resources