Remote Reservation Planner & Client Concierge

Duquesa Travel Group; Buffalo (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote

Onboarding and training

Professional development

Job summary

Duquesa Travel Group is seeking a Reservation Planning Coordinator to help research options, coordinate reservations, and manage critical details throughout the planning process.

The role requires clear communication, client focus, and the ability to juggle multiple requests while delivering professional, timely support in a fully remote environment.

We provide onboarding, ongoing training, and opportunities for professional development within a collaborative team.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow-up skills.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication skills

Organizational skills

Customer focus

Research ability

Multitasking

Email/web platforms

Problem solving

Job description

Duquesa Travel Group is seeking a Reservation Planning Coordinator to help research options, coordinate reservations, and manage critical details throughout the planning process.

The role requires clear communication, client focus, and the ability to juggle multiple requests while delivering professional, timely support in a fully remote environment.

We provide onboarding, ongoing training, and opportunities for professional development within a collaborative team.