Remote Reservation Planner & Client Care Specialist

Duquesa Travel Group; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work (100% remote)

Comprehensive onboarding

Ongoing professional development

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support, all in a 100% remote work environment. Comprehensive onboarding and ongoing development are offered.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow-up skills.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Clear communication

Organization

Multitasking

Attention to detail

Research ability

Customer service

Professionalism

Tools

Email

Web research

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support, all in a 100% remote work environment. Comprehensive onboarding and ongoing development are offered.