Remote Reservation Concierge

Catalystcareernetwork; Cincinnati (OH); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Access to reservation resources

Job summary

Catalystcareernetwork is seeking an organized Reservation Support Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote capacity. The role emphasizes strong communication, attention to detail, and independent work habits to deliver excellent service.

Your responsibilities include handling inquiries, gathering preferences, researching options, and coordinating with providers while ensuring accuracy and timely updates.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable researching and comparing options.
• Customer-focused and service-oriented.
• Basic computer and internet proficiency.
• Ability to learn reservation systems.
• Comfortable communicating by phone, email, and online platforms.
• Ability to manage multiple requests.
• Reliable and able to work independently.
• Previous reservation or customer service experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries and service requests.
• Gather client information and preferences.
• Research available reservation options.
• Provide accurate information regarding availability, pricing, policies, and requirements.
• Coordinate reservation details with service providers.
• Review information for accuracy.
• Provide confirmations and updates.
• Assist with reservation modifications and special requests.
• Maintain accurate reservation records.
• Follow up with clients as needed.
• Provide professional customer service throughout the reservation process.

Job description

Catalystcareernetwork is seeking an organized Reservation Support Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote capacity. The role emphasizes strong communication, attention to detail, and independent work habits to deliver excellent service.

Your responsibilities include handling inquiries, gathering preferences, researching options, and coordinating with providers while ensuring accuracy and timely updates.