Remote Reservation Concierge — Flexible Scheduling

Catalystcareernetwork; Raleigh (NC); Remote; USD 21,000 - 32,000; Full time

Job summary

Catalystcareernetwork is seeking a detail-oriented Reservation Support Specialist to help clients research, coordinate, and manage reservation requests in a fully remote role. You will communicate with clients to understand their needs, research options, and provide reservation information while guiding them through the process.

The ideal candidate is organized, responsive, able to handle multiple requests, and comfortable using reservation systems.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to research and compare options.
• Customer-focused and service-oriented.
• Basic computer and internet proficiency.
• Ability to learn reservation systems.
• Comfortable communicating via phone, email, and online platforms.
• Ability to manage multiple requests.
• Reliable and able to work independently.
• Previous reservation or customer service experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries and service requests.
• Gather client information and preferences.
• Research available reservation options.
• Provide information on availability, pricing, policies, and requirements.
• Coordinate reservation details with service providers.
• Review information for accuracy.
• Provide confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate reservation records.
• Follow up with clients as needed.
• Provide professional customer service throughout the process.

Skills

Communication skills

Organizational skills

Researching options

Customer-focused service

Basic computer skills

Reservation systems

Multitasking

Independent work

Phone & email

Job description

Catalystcareernetwork is seeking a detail-oriented Reservation Support Specialist to help clients research, coordinate, and manage reservation requests in a fully remote role. You will communicate with clients to understand their needs, research options, and provide reservation information while guiding them through the process.

The ideal candidate is organized, responsive, able to handle multiple requests, and comfortable using reservation systems.