Remote Reservation Concierge & Client Experience

Catalystcareernetwork; Seattle (WA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Access to reservation resources

Professional development

Collaborative team environment

Job summary

Catalystcareernetwork is seeking an organized and customer-focused Reservation Support Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote role.

In this remote position, you will respond to inquiries, gather client preferences, research options, provide accurate information on availability and pricing, and coordinate details with service providers to ensure a smooth reservation experience.

Qualifications

• Excellent communication and interpersonal skills.
• Great organizational abilities and attention to detail.
• Comfortable researching and comparing options for clients.
• Customer-focused and service-oriented mindset.
• Basic computer and internet proficiency; ability to learn reservation systems.

Responsibilities

• Respond to reservation inquiries and service requests.
• Gather client information and preferences.
• Research available reservation options.
• Provide information on availability, pricing, policies, and requirements.
• Coordinate reservation details with service providers.
• Review information for accuracy.
• Provide confirmations and updates.
• Assist with reservation modifications and special requests.
• Maintain accurate reservation records.
• Follow up with clients as needed.
• Provide professional customer service throughout the reservation process.

Skills

Strong communication

Organization

Detail-oriented

Research skills

Multitasking

Remote work

Independence

Job description

Catalystcareernetwork is seeking an organized and customer-focused Reservation Support Specialist to assist clients with researching, coordinating, and managing reservation requests in a remote role.

In this remote position, you will respond to inquiries, gather client preferences, research options, provide accurate information on availability and pricing, and coordinate details with service providers to ensure a smooth reservation experience.