Remote Reservation Concierge

Catalystcareernetwork; Charlotte (NC); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Remote-friendly

Training & support

Resources access

Career development

Team collaboration

Job summary

Catalystcareernetwork is seeking an organized Reservations Support Specialist for a remote role. You will assist clients by researching options, coordinating details, and managing reservation requests with a high level of accuracy and responsiveness.

The ideal candidate is detail-oriented, able to handle multiple requests, and comfortable communicating via phone, email, and online platforms to deliver excellent service.

Qualifications

• Strong communication and interpersonal abilities for client interactions.
• Excellent organization and attention to detail in handling requests.
• Comfortable researching and comparing reservation options for clients.

Responsibilities

• Respond to reservation inquiries and service requests
• Gather client information and preferences
• Research available reservation options
• Provide accurate information regarding availability, pricing, policies, and requirements
• Coordinate reservation details with service providers
• Review information for accuracy
• Provide confirmations and updates
• Assist with reservation modifications and special requests
• Maintain accurate reservation records
• Follow up with clients as needed
• Provide professional customer service throughout the reservation process

Skills

Communication skills

Organizational skills

Research and comparison

Customer-focused service

Multitasking

Tools

Reservation systems

Job description

Catalystcareernetwork is seeking an organized Reservations Support Specialist for a remote role. You will assist clients by researching options, coordinating details, and managing reservation requests with a high level of accuracy and responsiveness.

The ideal candidate is detail-oriented, able to handle multiple requests, and comfortable communicating via phone, email, and online platforms to deliver excellent service.