Remote Reservation Concierge

Alegria Travel Services; Austonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes providing accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a fully remote environment.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Strong written & verbal communication

Attention to detail

Organizational & time-management

Customer-focused & professional

Email & online systems

Research & information organization

Reliability & multitasking

Customer service experience (helpful)

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes providing accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a fully remote environment.