Remote Guest Experience Specialist

Alegria Travel Services; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Onboarding and training

Professional development

Online resources access

Continuing education

Supportive team

Job summary

Alegria Travel Services seeks a friendly Guest Experience Specialist to help clients plan details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

Remote position with onboarding and ongoing development; you will research accommodations, assist with reservations, provide confirmations, and maintain organized client records while addressing questions and ensuring

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service or hospitality experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Research online

Multitasking

Email platforms

Problem solving

Customer service experience (helpful)

Job description

Alegria Travel Services seeks a friendly Guest Experience Specialist to help clients plan details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

Remote position with onboarding and ongoing development; you will research accommodations, assist with reservations, provide confirmations, and maintain organized client records while addressing questions and ensuring