Remote Guest Experience Concierge

Alegria Travel Services; San Diego (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Alegria Travel Services is seeking a friendly Guest Experience Specialist to help clients plan details, reservations, questions, and service requests in a fully remote role. You will communicate clearly, coordinate meticulously, and follow up to ensure satisfaction.

The position emphasizes attentive, professional service, strong communication, and the ability to research options online, manage multiple requests, and support clients throughout the experience with a high standard of service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email proficiency

Problem solving

Guest service

Job description

Alegria Travel Services is seeking a friendly Guest Experience Specialist to help clients plan details, reservations, questions, and service requests in a fully remote role. You will communicate clearly, coordinate meticulously, and follow up to ensure satisfaction.

The position emphasizes attentive, professional service, strong communication, and the ability to research options online, manage multiple requests, and support clients throughout the experience with a high standard of service.