Remote Reservation Specialist

Alegria Travel Services; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Onboarding program

Training provided

Education opportunities

Professional tools access

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients by researching options, updating records, and providing accurate information.

The position offers onboarding and training, ongoing education, and access to professional tools and

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Strong written & verbal communication

Attention to detail

Organizational skills

Time management

Customer-focused

Research and information gathering

Tools

Email systems

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients by researching options, updating records, and providing accurate information.

The position offers onboarding and training, ongoing education, and access to professional tools and