Remote Booking Concierge & Client Support Specialist

Alegria Travel Services; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Structured onboarding and training

Ongoing professional development

Access to online tools and resources

Continuing education opportunities

Supportive team environment

Job summary

Alegria Travel Services is seeking a Booking Coordination Representative who will assist clients researching options, coordinating reservations, and managing booking details from a fully remote environment.

This role rewards clear communication, strong organization, and reliable support throughout the reservation process, with onboarding, ongoing professional development, and access to online tools and resources.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and priorities.
• Proficient with email and web-based platforms.
• Strong follow-up and problem-solving abilities.
• Previous customer service/reservations experience is helpful but not required.

Responsibilities

• Communicate with clients regarding booking needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with coordinating reservations and confirmations.
• Review booking information for accuracy and completeness.
• Provide clients with confirmations, updates, and important details.
• Assist with changes, adjustments, and special requests.
• Maintain accurate client and booking records.
• Follow up on pending requests and required information.
• Communicate with service providers when necessary.
• Provide professional support throughout the booking process.

Skills

Written communication

Organization

Customer-focused

Online research

Multitasking

Email/Web platforms

Follow-up

Customer service

Job description

Alegria Travel Services is seeking a Booking Coordination Representative who will assist clients researching options, coordinating reservations, and managing booking details from a fully remote environment.

This role rewards clear communication, strong organization, and reliable support throughout the reservation process, with onboarding, ongoing professional development, and access to online tools and resources.