Remote Hospitality Experience Specialist

Alegria Travel Services; San Diego (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Fully remote environment

Comprehensive onboarding

Continuing education opportunities

Access to professional systems

Job summary

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and create a smooth experience from initial request to completion.

The role suits those who enjoy customer service, organization, research, and guiding clients through options based on individual needs. Fully remote, with onboarding, ongoing learning, and collaborative team support.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication skills

Customer-service mindset

Attention to detail

Organization

Time management

Researching online

Digital platforms

Reliable and professional

Hospitality exposure

Job description

Alegria Travel Services is seeking a personable Hospitality Experience Coordinator to help clients research services, coordinate arrangements, and create a smooth experience from initial request to completion.

The role suits those who enjoy customer service, organization, research, and guiding clients through options based on individual needs. Fully remote, with onboarding, ongoing learning, and collaborative team support.