Remote Hospitality Experience Specialist

Alegria Travel Services; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Continued education

Professional systems access

Ongoing skills development

Collaborative environment

Job summary

Alegria Travel Services is seeking a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion. This remote role suits someone who enjoys customer service, organization, research, and helping clients navigate options based on their needs.

You will gather preferences, research accommodations and activities, coordinate reservations, and

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy; assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Online research

Learn new platforms

Reliability

Job description

Alegria Travel Services is seeking a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion. This remote role suits someone who enjoys customer service, organization, research, and helping clients navigate options based on their needs.

You will gather preferences, research accommodations and activities, coordinate reservations, and