Remote Guest Experience Specialist

Alegria Travel Services; Tampa (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Supportive team environment

Job summary

Alegria Travel Services is hiring a friendly Guest Experience Specialist to help clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

This fully remote position emphasizes excellent client service, with onboarding, ongoing training, and professional development within a supportive team environment for travel planning and guest relations.

Qualifications

• Strong verbal and written communication skills.
• Ability to coordinate reservations and fulfill client requests.
• Comfortable researching travel options and services online.
• Previous guest-service experience is helpful but not required.
• Excellent organization and attention to detail.

Responsibilities

• Understand client needs and preferences.
• Research accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Interpersonal skills

Customer service mindset

Organization & attention to detail

Online research

Multitasking

Email & digital tools

Problem solving & follow-up

Job description

Alegria Travel Services is hiring a friendly Guest Experience Specialist to help clients with planning details, reservations, questions, and service requests. The role centers on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

This fully remote position emphasizes excellent client service, with onboarding, ongoing training, and professional development within a supportive team environment for travel planning and guest relations.