Remote Reservation Support Specialist

Alegria Travel Services; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This 100% remote role emphasizes accurate information and organized reservation details to ensure a smooth client experience.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients in a remote environment, with onboarding and ongoing development provided.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Effective organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Experience in customer service, reservations, hospitality, or related roles is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and suitable service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Organizational skills

Customer focus

Remote work

Research skills

Multi-tasking

Industry knowledge (travel/hospitality

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This 100% remote role emphasizes accurate information and organized reservation details to ensure a smooth client experience.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients in a remote environment, with onboarding and ongoing development provided.