Remote Renewals Specialist — Revenue Retention & Growth

Global Leader in Product Lifecycle Management Software; United States; Remote; USD 75,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

PTC is seeking a highly organized Renewals Specialist to manage the full renewal lifecycle for our subscription customers in a remote, USA role. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely renewals, accurate processing, and high customer satisfaction.

This role supports revenue retention, negotiates renewals, and processes monthly renewals for assigned accounts.

Qualifications

• 1–2 years of contract renewals, customer success, or inside sales experience.
• Experience with Salesforce and Salesforce CPQ.

Responsibilities

• Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed.
• Lead initial renewal contract negotiations with customers and upscale when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Ensure prompt and accurate responses to inbound customer requests and internal communications.
• Deliver excellent customer service throughout the renewal lifecycle.
• Ensure all renewals are completed prior to their expiration date.
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.
• Communicate customer feedback to the appropriate internal teams.
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts.
• Identify strategic opportunities through contract review and collaboration with Sales.
• Communicate company policies and any limitations that may impact customer requests.
• Recommend alternative subscription options when customer requests cannot be met.
• Follow PTC’s Code of Conduct

Skills

Time management

Customer service

Cross-functional collaboration

Attention to detail

Tools

Salesforce CPQ

Salesforce CRM

Job description

PTC is seeking a highly organized Renewals Specialist to manage the full renewal lifecycle for our subscription customers in a remote, USA role. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely renewals, accurate processing, and high customer satisfaction.

This role supports revenue retention, negotiates renewals, and processes monthly renewals for assigned accounts.