Strategic Renewal Specialist

PTC; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

PTC is seeking a Renewal Contract Specialist to partner with Sales, Legal, Deal Desk, and Finance, leading initial renewal negotiations and processing license audits for customers.

You will ensure timely responses, manage renewal quotes in Salesforce and Salesforce CPQ, maintain data integrity, and identify strategic opportunities to optimize the renewal lifecycle while upholding PTC’s Code of Conduct.

Qualifications

• Lead initial renewal contract negotiations with customers and escalate when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Communicate customer feedback to the appropriate internal teams.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.

Responsibilities

• Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed.
• Lead initial renewal contract negotiations with customers and escalate when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Ensure prompt and accurate responses to inbound customer requests and internal communications.
• Deliver excellent customer service throughout the renewal lifecycle.
• Ensure all renewals are completed prior to their expiration date.
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.
• Communicate customer feedback to the appropriate internal teams.
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts.
• Identify strategic opportunities through contract review and collaboration with Sales.
• Communicate company policies and any limitations that may impact customer requests.
• Recommend alternative subscription options when customer requests cannot be met.
• Follow PTC’s Code of Conduct.

Skills

Renewal negotiations

CRM Salesforce

Cross-functional collaboration

Forecasting

Customer service

Tools

Salesforce CPQ

Salesforce

Job description

PTC is seeking a Renewal Contract Specialist to partner with Sales, Legal, Deal Desk, and Finance, leading initial renewal negotiations and processing license audits for customers.

You will ensure timely responses, manage renewal quotes in Salesforce and Salesforce CPQ, maintain data integrity, and identify strategic opportunities to optimize the renewal lifecycle while upholding PTC’s Code of Conduct.