Renewal Sales Representative (Remote)

Global Leader in Product Lifecycle Management Software; United States; Remote; USD 75,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

PTC is seeking a highly organized Renewals Specialist to manage the full renewal lifecycle for our subscription customers in a remote, USA role. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely renewals, accurate processing, and high customer satisfaction.

This role supports revenue retention, negotiates renewals, and processes monthly renewals for assigned accounts.

Qualifications

• 1–2 years of contract renewals, customer success, or inside sales experience.
• Experience with Salesforce and Salesforce CPQ.

Responsibilities

• Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed.
• Lead initial renewal contract negotiations with customers and upscale when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Ensure prompt and accurate responses to inbound customer requests and internal communications.
• Deliver excellent customer service throughout the renewal lifecycle.
• Ensure all renewals are completed prior to their expiration date.
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.
• Communicate customer feedback to the appropriate internal teams.
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts.
• Identify strategic opportunities through contract review and collaboration with Sales.
• Communicate company policies and any limitations that may impact customer requests.
• Recommend alternative subscription options when customer requests cannot be met.
• Follow PTC’s Code of Conduct

Skills

Time management

Customer service

Cross-functional collaboration

Attention to detail

Tools

Salesforce CPQ

Salesforce CRM

Job description

Renewal Sales Representative

Location: Remote, USA

Time Type: Full time

Job Description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

We are seeking a highly organized and customer‑focused Renewals Specialist to manage the full renewal lifecycle for our subscription customers. In this role, you will partner closely with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely, accurate, and seamless renewals. You will play a key part in maintaining customer satisfaction, identifying strategic opportunities, and supporting revenue retention across your assigned accounts.

This position is ideal for someone who thrives in a fast‑paced environment, excels at time management, and enjoys balancing customer advocacy with operational precision.

What You Will Do

• Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
• Lead initial renewal contract negotiations with customers and upscale when appropriate
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
• Ensurepromptandaccurateresponses to inbound customer requests and internal communications
• Deliver excellent customer service throughout the renewal lifecycle
• Ensure all renewals are completed prior to their expiration date
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
• Communicate customer feedback to the appropriate internal teams
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
• Identify strategic opportunities through contract review and collaboration with Sales
• Communicate company policies and any limitations that may impact customer requests
• Recommend alternative subscription options when customer requests cannot be met
• Follow PTC’s Code of Conduct

Preferred Skills & Knowledge

• Strong time management skills with the ability to prioritize competing deadlines
• Ability to quickly understand technical and pricing concepts
• Strong customer service mindset
• Effective collaborator across teams
• Exceptional attention to detail
• Comfortable working independently
• Strong multitasking ability
• Passion for analytical thinking, problem‑solving, and organization
• Ability to elevate issues appropriately
• Excellent communication skills, including the ability to clearly convey policies and constraints

Preferred Experience

• 1–2 years of contract renewals, customer success, or inside sales experience
• Experience with Salesforce and Salesforce CPQ

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $75,000 - $98,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good‑faith estimate of compensation at the time of posting.

Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office‑assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status or any other characteristic protected by local, state or federal laws, rules, or regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC’s Talent Acquisition team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem‑solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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