Remote Renewals & Growth Specialist

Instructure, Inc.; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Professional development tools

Tech you need

Employee recognition

Job summary

Instructure, Inc. is seeking a Renewals Representative to manage high-value account renewals and drive retention and growth. You will design tailored renewal strategies and collaborate with CSMs and Sales to optimize outcomes.

Responsibilities include quoting, forecasting, and negotiations, with a focus on data-driven renewal solutions. This role supports cross-functional product and marketing updates impacting renewals.

Qualifications

• Minimum of 3 years in customer success, account management, or renewal roles.
• Proven ability to grow relationships with high-value accounts.
• Strong negotiation and pricing discussion skills.
• Analytical use of usage data to drive renewals.
• Experience with CRM systems and cross-functional collaboration.

Responsibilities

• Manage renewals for a diverse portfolio of mid- to large-size contracts.
• Design and execute renewal strategies to maximize retention and expansion.
• Partner with CSMs and Sales to align on strategies and health.
• Create and manage renewal quotes aligned to customer needs and usage data.
• Forecast renewals with accuracy and report progress and risks.
• Lead renewal negotiations, addressing objections and pricing.
• Serve as SME on quoting tools and CRM best practices.
• Collaborate with Product/Marketing to communicate updates affecting renewals.
• Track renewal metrics to identify trends and drive improvements.

Skills

Customer relationship management

Negotiation skills

Analytical thinking

Process improvement

Data-driven decision making

Education

Bachelor's degree preferred

Tools

Salesforce

Gainsight

Clari

Job description

Instructure, Inc. is seeking a Renewals Representative to manage high-value account renewals and drive retention and growth. You will design tailored renewal strategies and collaborate with CSMs and Sales to optimize outcomes.

Responsibilities include quoting, forecasting, and negotiations, with a focus on data-driven renewal solutions. This role supports cross-functional product and marketing updates impacting renewals.