Senior Renewals Leader — Remote (EST)

Mosaec; Northern (KY); Remote; USD 150,000 - 170,000; Full time

Job summary

Tines is seeking a strategic Renewals Leader to scale our renewal motions and protect revenue across our US-based customer base. You will build and coach a team of Renewal Managers, drive forecast accuracy, and own complex negotiations in partnership with Customer Success, Sales and Finance.

You will establish playbooks, build scalable renewal processes, and align cross-functional teams to deliver consistent renewal outcomes while maintaining a strong customer experience. Remote EST role.

Qualifications

• 7+ years in SaaS, enterprise software, customer-facing roles.
• 3+ years of people leadership, coaching high-performing teams.
• Experience owning recurring revenue portfolios and renewal targets.
• Strong understanding of ARR, GRR, NRR, churn, renewal rate.

Responsibilities

• Lead and develop a team of Renewal Managers, coaching and guiding for strong outcomes.
• Own renewal performance across the portfolio including GRR and churn.
• Establish a consistent renewal forecast with visibility into timing and risk.
• Guide Renewal Managers through complex negotiations on pricing and contracts.
• Ensure renewal engagement begins early with context, risk signals, and value insights.
• Partner with Customer Success to align ownership between outcomes and renewal execution.
• Collaborate with Sales and Account Management to identify expansion opportunities.
• Partner with Revenue Operations to improve forecasting, CRM, dashboards, and automation.
• Develop scalable renewal motions across high-touch, mid-touch and digital approaches.
• Establish renewal playbooks, timelines, escalation paths, and operating cadences.
• Manage metrics and KPIs for renewal effectiveness including GRR and portfolio health.
• Recruit, onboard, develop, and retain renewal talent as the function scales.

Skills

SaaS

Customer Success

Renewals

Leadership

Forecasting

Pricing & Negotiation

Cross-functional Collaboration

Analytical Skills

Job description

Tines is seeking a strategic Renewals Leader to scale our renewal motions and protect revenue across our US-based customer base. You will build and coach a team of Renewal Managers, drive forecast accuracy, and own complex negotiations in partnership with Customer Success, Sales and Finance.

You will establish playbooks, build scalable renewal processes, and align cross-functional teams to deliver consistent renewal outcomes while maintaining a strong customer experience. Remote EST role.