Renewals Representative

BlueVoyant; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

BlueVoyant is seeking a Renewals Representative to manage a portfolio of customers and drive on-time renewals. You will own the renewal process from early engagement through signature while coordinating with Customer Success, Deal Desk, Finance, Legal and channel partners to secure renewals and surface expansion opportunities.

You will engage customers 90–120 days before expiration, maintain renewal forecasts in Salesforce, and negotiate terms including multi-year agreements and payment terms.

Qualifications

• 3–5+ years in renewals, account management, customer success or B2B SaaS sales.
• Proven track record of meeting or exceeding renewal/retention targets.
• Solid commercial skills: pricing, quoting, negotiating subscription agreements.
• Proficiency with Salesforce and CPQ tools.
• Understanding of cybersecurity landscape and MTTR is a plus.

Responsibilities

• Own and manage an assigned portfolio of renewals, delivering against renewal targets.
• Run full renewal cycle 90–120 days before expiration to confirm scope and pricing.
• Maintain accurate renewal forecast and pipeline with Salesforce data hygiene.
• Provide updates on deal status, risks and outcomes in forecast calls.
• Monitor health and risk signals; partner with Customer Success on mitigation.
• Prepare renewal quotes; negotiate terms including multi-year agreements.
• Escalate complex renewals to leadership; coordinate paperwork with legal and finance.
• Identify expansion opportunities and partner with Account Executives on upsell/cross-sell.
• Collaborate with channel/distribution for partner-sourced renewals.

Skills

Renewals experience

Account management

Customer success

B2B SaaS sales

Salesforce proficiency

CPQ tools

Negotiation

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

CPQ tools

Job description

Position: Renewals Representative

Reports To: Sales Leadership

Department: Sales

Location: Remote, US

Work Authorization: US Citizenship Required

BlueVoyant is seeking a Renewals Representative to join our Sales team and manage and close renewals across an assigned portfolio of customers. This individual contributor role owns the renewal process from early engagement through signature, delivers accurate forecasts, and identifies and addresses churn risk well before contract expiration. You'll work closely with Customer Success, Client Executives, Deal Desk, Finance, Legal and channel partners to secure on-time renewals, negotiate commercial terms and surface expansion opportunities.

What You’ll Do:

• Own and manage an assigned portfolio of renewals, delivering against quarterly and annual renewal bookings and retention targets.
• Run the full renewal cycle, engaging customers 90-120 days ahead of contract expiration to confirm scope, pricing and timelines.
• Maintain an accurate renewal forecast and pipeline, with strong data hygiene in Salesforce.
• Take part in forecast calls and give clear updates on deal status, risks and expected outcomes.
• Monitor customer health and risk signals, and partner with Customer Success on mitigation plans for at-risk accounts.
• Use MDR service data such as alert volume, false-positive rates, time-to-resolution and product adoption to show value in renewal conversations.
• Prepare renewal quotes and negotiate terms, including multi-year agreements, true-ups, co-termination, price increases and payment terms, within approved discounting guidelines.
• Escalate complex or high-value renewals to leadership as needed.
• Work with Deal Desk, Legal and Finance to process renewal paperwork, including order forms, Master Service Agreements (MSAs) and Service Level Agreements (SLAs).
• Identify expansion opportunities during the renewal cycle and partner with Account Executives on upsell and cross-sell.
• Coordinate with channel and distribution partners to secure renewals for partner-sourced customers.
• Apply renewal playbooks, including objection handling for MDR pricing versus building an in-house SOC, and for customers who question value after a quiet year.
• Share customer feedback and renewal insights to help improve playbooks, processes and tools.

What You’ll Bring:

• 3-5+ years of experience in renewals, account management, customer success or B2B SaaS sales.
• A proven track record of meeting or exceeding renewal or retention targets.
• Solid commercial skills, including pricing, quoting and negotiating subscription agreements.
• Proficiency with Salesforce and CPQ tools.
• Working knowledge of the cybersecurity threat landscape and the value of 24/7 threat hunting and Mean Time to Respond (MTTR), or a strong interest in learning it.
• Strong organizational skills and the ability to manage many renewals at once with attention to detail.
• Confidence building relationships with customer stakeholders, including IT and security leaders.
• The motivation to work independently and the ability to collaborate across teams.
• Excellent verbal and written communication skills.

Nice to Have:

• Experience in cybersecurity, MDR or managed security services is strongly preferred and will be a significant advantage.
• Experience with Gainsight or similar customer success platforms.
• Experience managing renewals tied to consumption-based pricing, such as endpoints, data ingested (GB/day) or per-user models.

Education:

• Bachelor's degree or equivalent professional experience.

Why BlueVoyant:

• Own a portfolio of renewals and directly shape customer retention and growth at a fast-growing MDR and cybersecurity provider.
• Develop your commercial and negotiation skills while working across Customer Success, Sales, Finance, Legal and channel partners, with a path to grow your impact in the business.
• Join a global, mission-driven cybersecurity company defending organizations worldwide with cutting-edge data, technology, and expertise.
• Competitive compensation and a comprehensive benefits package, with support for wellbeing, development, and career growth.

About BlueVoyant

BlueVoyant is an AI-driven cybersecurity company dedicated to standing between our customers and cyber threats. By combining human, artificial, and proprietary intelligence, we deliver a unified solution that protects every organization’s network, identities, vendors, and digital footprints as a single attack surface. The company’s award-winning Microsoft Security expertise helps organizations maximize their security investments while reducing risk and ensuring compliance.

Led by CEO, John Hernandez, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Chairman of the Board, Jim Rosenthal, Vice Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, London, Budapest, and Latin America and is committed to building a workplace where talented people are empowered to do their best work in the fight against global cyber threats.

All employees must be authorized to work in the United States of America. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Disclaimer

Please note that pursuant to contractual requirements and applicable law, for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status.

Important Information for Applicants: BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with added insights to support fair and efficient hiring decisions. All applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process.

Interview Expectations: As part of our interview process, we assess your experience through real-time discussion, so we expect responses to be your own. While we embrace the use of AI within our business and recruitment process, we do not permit its use during interviews. Any suspected use of AI during an interview will be challenged, and this may include the use of detection tools.

BlueVoyant Candidate Privacy Notice: To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice which can be found here - Candidate Privacy Notice